We want you to love your Ourikaa throw. Because each piece is woven to order, please read how returns work.
Damaged, defective or wrong item
If your throw arrives damaged, faulty, or not what you ordered, we'll make it right with a free replacement or full refund. Just email hello@ourikaa.com within 30 days of delivery with your order number and a photo.
30-day happiness guarantee
Not happy with your throw? Contact us within 30 days and we'll find a fair solution.
Change of mind
As items are made on demand especially for you, we generally can't accept change-of-mind returns once production has started. Where local consumer law gives you a right of withdrawal (for example, the 14-day cooling-off period in the EU for non-personalised goods), that right is fully respected; return shipping for change-of-mind returns is at the customer's expense.
How to start a return
Email hello@ourikaa.com with your order number and reason, and we'll guide you through it.
This policy is provided as a starting template — please have it reviewed for your jurisdiction.